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Terms & Conditions and Privacy Policy
Last Updated: April 24, 2026

Company Name: Clean Pro Moss, LLC
Website: www.cleanpromoss.com
 

1. Program Description and Acceptance of Terms

Clean Pro Moss, LLC (“Company,” “we,” “our,” or “us”) operates text messaging, email, and voice call programs (collectively, the “Programs”) to communicate with customers and prospects about our services. These Programs may include:

  • Service-related alerts and reminders

  • Customer support and scheduling updates

  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback, and invitations to leave public reviews

  • Where permitted by law, limited informational or promotional messages related to our services

Program Name: “Clean Pro Moss Customer Communications”

Program Description: One-time and recurring communications by SMS, MMS, phone, and email regarding service scheduling, support, post-project surveys (including NPS), feedback collection, review invitations, and other service-related messages (plus limited promotional messages where allowed).

By providing your contact information (including your mobile phone number or email address) and opting in, or by using our Website or services, you agree to these Terms & Conditions and the Privacy Policy below (collectively, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.
 

2. Message Frequency and Charges

  • Message and data rates may apply.

  • Message frequency varies depending on your interactions with us.

  • You are responsible for any charges from your wireless carrier.
     

3. Opt-In and Opt-Out

You opt in by submitting a form, requesting updates, or providing your information during a service interaction.

To Opt Out: Reply “STOP” to any text message we send. We may send a confirmation. You will stop receiving messages from that Program.

For Help: Reply “HELP” to any message or contact us using the information in Section 6.
 

4. Carrier Disclosures

Carriers are not liable for delayed or undelivered messages. Delivery depends on carrier network conditions.
 

5. Post-Project Survey and Review Requests

After a project is completed, we may contact you to request voluntary participation in satisfaction surveys, NPS scoring, feedback collection, or public reviews. Participation is completely voluntary and will not affect your services with us.
 

6. Customer Support and Contact Information

For questions or to opt out:

You may also reply “HELP” to any text message.
 

7. Privacy Policy
 

7.1 Scope

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Website or participate in our Programs. It applies to data collected online through the Website and Programs. The Website and Programs are intended for users in the United States.
 

7.2 Information We Collect

Information You Provide

  • Name, email, phone number, address

  • Service request details, photos, notes

  • Survey responses, NPS scores, and feedback

Automatically Collected

  • IP address, approximate location, device and browser information

  • Website usage data (pages visited, time spent, clicks, etc.)

Cookies and Tracking Technologies We use cookies, pixels, and similar tools (including Google Analytics, Google Ads, Meta Pixel, etc.) for analytics, advertising measurement, and improving your experience.
 

7.3 How We Use Your Information

We use your information to provide services, communicate with you (including surveys and review requests), improve our operations, conduct analytics, and comply with legal obligations. We do not sell your personal information.
 

7.4 Text Messaging

If you opt in, we may send service-related, survey, feedback, and (where permitted) limited promotional SMS/MMS messages. Message frequency varies. Reply STOP to unsubscribe. We do not share your mobile number with third parties for their marketing purposes.
 

7.5 Your Choices

You can manage cookies through your browser settings. We honor Global Privacy Control (GPC) signals where required by law.
 

7.6 Sharing of Information

We share information only with service providers who help us operate (under strict contracts), for legal compliance, or in the event of a business transfer. We do not sell personal information.
 

7.7 Data Security & Children’s Privacy

We use reasonable security measures. Our services are not directed to children under 18.
 

7.8 Changes to This Policy

We may update this policy. Continued use after updates means you accept the changes.
 

7.9 Privacy Rights (U.S. Residents)

You may have rights to access, correct, delete, or opt out of certain uses of your personal information depending on your state. To exercise these rights, contact us using the information in Section 6.

By using our Website or Programs, you consent to this Privacy Policy.

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